Privacy Policy

Driftload Logistics Pvt. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, email address, and phone number
• Business information and GST details
• Address and location information
• Payment and billing information
• Government-issued identification documents (for verification)
• Vehicle and driver information (for fleet management)

1.2 Usage Information

We automatically collect certain information when you use our Service:

• Device information (model, OS, unique identifiers)
• Log data (IP address, access times, pages viewed)
• Location data (GPS coordinates for tracking shipments)
• App usage patterns and preferences
• Cookies and similar tracking technologies

1.3 Shipment Information

We collect information related to your shipments, including pickup and delivery locations, cargo details, tracking information, and related documentation.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our logistics and transportation services
• To process and manage bookings, shipments, and deliveries
• To enable real-time tracking of shipments via GPS
• To communicate with you about your shipments and services
• To process payments and manage billing
• To verify your identity and comply with legal and regulatory requirements
• To send you service updates, notifications, and marketing communications (with your consent)
• To detect, prevent, and address technical issues and fraud
• To analyze usage patterns and improve user experience

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, cloud storage, and analytics.
• Business Partners: We may share information with partners involved in the logistics chain (drivers, carriers, warehouses) to facilitate service delivery.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your explicit consent for specific purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Location Data

Our Service uses GPS technology to track shipments in real-time. Location data is collected to provide tracking services and improve logistics operations. You can control location permissions through your device settings, though this may limit certain features of the Service.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Shipment records and related documentation may be retained for regulatory and business purposes.

7. Your Rights

Under applicable Indian laws, including the Information Technology Act, 2000, and related rules, you have the right to:

• Access and review your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for data processing (where applicable)
• Object to certain types of data processing
• File a complaint with the relevant data protection authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and related rules, we have appointed a Grievance Officer to address your concerns regarding data privacy and security. You may contact the Grievance Officer at:

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: